Return/ Refund/ Exchange Policy

Refund and Exchange Policy for Labelkudipatola

At Labelkudipatola, we strive to ensure that you are completely satisfied with your purchase. However, if you are not satisfied, we offer a clear refund and exchange policy to address your needs.

Exchange Policy

All products purchased from Labelkudipatola can be exchanged under the following conditions-

- Sale/Special Offers - Items purchased during sales or special promotions are not eligible for exchange.
- Timeframe - Customers may exchange products within 48 hours of delivery. A product pick-up request must be confirmed by the customer.
- Condition - All exchanges must be in unused condition, with original tags and packaging intact.

To Initiate an Exchange - 
You can email us at support@labelkudipatola.com or send a direct message on Instagram at labelkudipatola with your order and exchange details. Our team will arrange a reverse pickup once we receive your information.

- Reverse Pickup Availability -This service is offered in select pin codes. If reverse pickup is unavailable in your area, please provide the courier receipt, and we will reimburse you for courier charges up to a maximum of INR 200.
- Exchange Fee -  An exchange fee of INR 250 will be deducted for shipping and handling. The remaining balance will be available for your next purchase. Lets say, if you bought a dupatta for INR 2,750 and wish to exchange it, the INR 250 fee will be deducted, leaving a balance of INR 2,500 for your next purchase.)

International Orders - For international exchanges, customers are responsible for the shipping charges from their country to return the products, any import duties incurred upon receiving the returned items, and shipping charges for the exchanged products back to their country. Customers who agree to cover these costs can proceed with an exchange.
- Price Range Limitations - Exchanges are only allowed for items within the same price range. If you choose an item of lesser value than your exchange balance, the remaining amount will be kept as credit for your next purchase.
- Limit on Exchanges - Only one exchange is permitted per order. Items that have already been exchanged are not eligible for further exchanges.